Service quality, profitability, and the economic worth of customers: What we know and what we need to learn. Aaker, David A. Booms, and Mary Stanfield Tetreault. Marketing Science Institute, Cambridge, MA. Beyond Total Quality Management Toward the Emerging Paradigm. New York: Mc. Graw- Hill. Buzzell, Richard and Bradley Gale. Beyond Total Quality Management: Toward The Emerging Paradigm By Greg Bounds By Greg Bounds If you are looking for the book Beyond Total Quality Management: Toward The Emerging Paradigm by Greg Bounds in pdf format, then you. Results of greg bounds bryond total quality management: Free download software, Free Video dowloads, Free Music downloads, Free Movie downloads, Games. LESSON PLAN Course Code: BM2117 STAFF. TME-020 TOTAL QUALITY MANAGEMENT (T QM) L T P. GE481 TOTAL QUALITY MANAGEMENT 3 0 0 3 1. Concept Of TQM Philosophy of TQM, Customer Focus, Organization, Top Management Commitment, Teamwork, Quality. Beyond Total Quality Management. Beyond Total Quality Management. Beyond Total Quality Management: Toward The Emerging Paradigm: Author(s): Bounds, Gregory. The PIMS Principles: Linking Strategy to Performance. New York: Free Press. Carr, Lawrence P. New York: Mc. Graw- Hill. Danaher, Peter J. Quality Productivity and Competitive Position. New York: Free Press. Easton, George S. Total Quality Management: A Baldrige Examiner's Perspective. American Automotive Industry Action Group (October). Ford Motor Company. Memorandum to Dealers (October 3). Fornell, Claes. Anderson, Jaesung Cha, and Barbara Everett Bryant. Chicago, American Marketing Association. Grant, Alan W. Simester, and Birger Wernerfelt. Empirical Evidence From Firms That Have Won Quality Awards. Earl Sasser, Jr., and Leonard A. The Service Profit Chain. New York: Free Press. Ittner, Christopher and David F. Soumeh Ghosh and Donald Fedor. Greenwich, CT: JAI, 1. Zahorik, and Roland T. Rust, Anthony Zahorik, Robin L. Rose, Paul Batalden, and Beth Siemanski. Zeithaml, and Leonard L. Marketing Science Institute, Cambridge, MA. Peacock, Peter R. Thriving on Chaos. New York: Knopf. Phillips, Lynn, Dae R. Chang, and Robert Buzzell. The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. Boston: Harvard Business School Press. Center for Service Marketing, Vanderbilt University, Nashville, TN. Ryan, M. Hauser, Birger Wernerfelt, and Roland T. Massachusetts Institute of Technology, Sloan School of Management, Cambridge. Sterman, John D., Nelson P. Repenning and Fred Kofman. Swedish School of Economics and Business Administration, Helsinki, Finland. Helsinki, Finland: Swedish School of Economics and Business Administration. Swedish School of Economics and Business Administration, Helsinki, Finland. Swedish School of Economics and Business Administration, Helsinki, Finland. Amsterdam: ESOMAR, 7. General Accounting Office. Management Practice, U. S. Companies Improve Performance Through Quality Efforts. Washington, DC: General Accounting Office. Woodside, A., L. Greenwich, CT: JAI, 2. Chicago: American Marketing Association, 1. Services Marketing. Burr Ridge, IN: Mc. Graw- Hill. University of North Carolina at Chapel Hill.
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